Resolved: Why I have to upgrade to Premium if already have yearly subscription?

Question

Hello! I have got my yearly subscription in Jan 2021. Now when I view courses, can only watch and enjoy only the "free" part of it. To view remaining content, I am asked to upgrade to Premium. I thought yearly subscription gives access to all courses and lectures. Could you explain why I have to upgrade to Premium if already have yearly subscription? And what are the prices?

Answer 1

Hello Kateryna,

Thanks for reaching out!

The issue is now resolved. Could you please check if everything is working smoothly?

Kind Regards,
The 365 Team

Answer 2

Hi Ivelina,

I'm now facing the same issue. Could you help me fix it?

Thanks,
Jason

Answer 3

Dear Ivelina,
Thank you for support! It works properly now :)

Answer 4

Hello Jason,

Thanks for reaching out! Please monitor your email.
Our support team answered and resolved your inquiry.

Kind Regards,
The 365 Team

Answer 5

Hi Ivelina,
Yes. The issue is resolved, I have no problem with my subscription now.
Thank you and 365 team for the support!
All the best,
Jason

Resolved: Why I have to upgrade to Premium if already have yearly subscription?

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