Study time not reflected in, streak lost.
Hello, I logged in on January 14 to study and completed at least 15-20 mins of watch time which was recorded on my dashboard when I completed it. However, when I sign in today (January 15), it says I missed yesterday completely and have therefore lost my 14-day streak. This is an error in the system. Can you please fix it to reflect my 14 day streak and applicable xp for maintaining the streak?
I have an update in case it's helpful for resolving this. My streak has now been restored and is showing 15 days streak. However, now I am not receiving any XP points. I should be receiving 5XP points and 1 coin for my streak today, but when I go into the leader board section, it still shows me having 0 total XP for the week and at 26th place on the leader board as a result. Hoping you can fix this, thank you.
Hello Lae Schmidt,
Thank you for reaching out to us and for your feedback!
We have managed to fix the issue you have contacted us about and have restored your correct place in the Leaderboard, alongside the correct XP you should currently have in your account for this week.
If you have any other questions towards us, please make sure to contact us!
Kind Regards,
The 365 Team
Thank you 365 Team!
Hi 365 team, it happened again and is showing I didn't watch any lecture yesterday, but I did. The "minutes watched" was accurate yesterday, so not sure what's happening in the XP and streak parts for it to not be properly updated. I'm back at a zero day streak. Can you please look into this?