Video Error Video_cloud_Err_Video_Retrieve_Failure

Hi Maria,

That's strange - the videos plays ok on my end. Can you please take a screenshot and share it here? It would help us investigate better. Thanks!!
We've recently updated our video player and this might be the cause for the issue.
Best,
Ned

Hi Ned,

So i tried again, and now it plays! sorry for the confusion and thanks for the quick responds

Absolutely! No worries. Thanks for confirming!