Hello! I have got my yearly subscription in Jan 2021. Now when I view courses, can only watch and enjoy only the "free" part of it. To view remaining content, I am asked to upgrade to Premium. I thought yearly subscription gives access to all courses and lectures. Could you explain why I have to upgrade to Premium if already have yearly subscription? And what are the prices?

Hello Jason, Thanks for reaching out! Please monitor your email. Our support team answered and resolved your inquiry. Kind Regards, The 365 Team

Hello Kateryna, Thanks for reaching out! The issue is now resolved. Could you please check if everything is working smoothly? Kind Regards, The 365 Team

Hi Ivelina, I'm now facing the same issue. Could you help me fix it? Thanks, Jason

Dear Ivelina, Thank you for support! It works properly now :)

Hi Ivelina, Yes. The issue is resolved, I have no problem with my subscription now. Thank you and 365 team for the support! All the best, Jason

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Kateryna Svynarenko

Last answered:

30 Mar 2021

Posted on:

27 Mar 2021

Resolved: Why I have to upgrade to Premium if already have yearly subscription?

5 answers ( 1 marked as helpful)

Ivelina Bardukova

Posted on:

29 Mar 2021

Jason Wong

Posted on:

29 Mar 2021

Kateryna Svynarenko

Posted on:

30 Mar 2021

Ivelina Bardukova

Posted on:

30 Mar 2021

Helpful answer

Jason Wong

Posted on:

30 Mar 2021

Resolved: Why I have to upgrade to Premium if already have yearly subscription?

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