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Video problems – delays or pauses

Video problems – delays or pauses

Super Learner
0
Votes
2
Answer

I’m having mostly consistent problems with the videos.
They vary between not progressing at all, or lagging significantly behind the audio – often missing bits as the video catches up after a pause. If I rewind a bit, they’ll generally play better – but usually not perfectly. This is detracting significantly from the material, as often the animations lag behind the narrative, and bits are missing altogether – unless I rewind for another look which interrupts the flow.
Any suggestions ?
I’m using Firefox (64bit, version 77), running on a Mabbook Pro with OS X 10.10.5 (Yosemite) which is the most up to date the hardware supports. It’s been happening across all the modules I’ve done so far.

2 Answers

365 Team
0
Votes

Hi Simon!
Thanks for reaching out.
We are sorry for this inconvenience. Can you please try using another browser? If you’ve tried that, does the issue persist? Thank you.
Hope this helps.
Best,
Martin

Super Learner
0
Votes

Safari doesn’t even show the video pane – just the subject heading.
Chrome does play the videos properly, but I try and avoid using it due to the way it keeps wanting to take over the system – always installing startup items I don’t want. Not to mention Google being second only to Facebook for stalking users.
PS – shouldn’t I get an email notification when there’s a reply to my question ?
Simon
 

Also of note, the processor load when playig the videos in Firefox is fairly low, in Chrome it maxes out both cores.

4 months

Hi Simon! Please accept my apologies for the belated answer. Thank you for sharing this information! It will certainly be helpful for other users that are in a similar situation to yours. Regarding your query about getting a notification – I will refer it to the relevant people from our Support Team! Hope this helps. Best, Martin

4 months

Thanks. I got a notification for this one !

4 months

Thank you for letting us know, Simon! Best, Martin

4 months
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