videos blurry when playing back
last 4 videos have all been really blurry regardless of settings tried. not a massive issue just cant read formulas or number at all.
Sorry for this issue. Is it perhaps a problem with your connection?
We'll try to get this issue solved by changing the video player the platform uses.
Great to have you in the course and thanks for reaching out!
Thank you for your email!
We are sorry that you are still experiencing this issue.Our developer team has looked into the problem. If you set your video quality option to 720p the videos will be much clearer and you should not experience the problem anymore.
If this doesn't help and you continue to experience this issue, could you please provide us with some additional detailsHere's what would help:
- A detailed description of the issue. If possible, make sure your summary reflects what the problem is and where it is
- How the issue happened. If you can, please describe the individual steps that led to the issue. This will help our developers replicate the issue
- What browser you are using. Is it a desktop issue or a mobile issue?
- Bonus: a screenshot! As we know, a picture is worth a thousand words
Thank you so much for your help and support.
Hope this helps.
I've also had the same issue of blurry text for months. I've just now selected 720p (instead of auto) and the issue seems to be resolved.
TBH, I had already told some people NOT to try 365 Data Science because of the blurry text issue. Maybe you should mention how to fix blurry text in a general FAQ section.
Thank you very much for your reply! I will forward your piece of advice to my colleagues who are dealing with UX!
In the meantime, Good luck and please feel free to post another question should you encounter any difficulties. Thank you.
The video player has already been updated, therefore we expect that the issue must have been resolved on your end.
Hope this helps but please get back to us should you need further assistance. Thank you.