Last answered:

20 Feb 2024

Posted on:

20 Apr 2021

0

videos blurry when playing back

last 4 videos have all been really blurry regardless of settings tried. not a massive issue just cant read  formulas or number at all.

7 answers ( 0 marked as helpful)
Instructor
Posted on:

20 Apr 2021

0

Hi Kelvin,
Sorry for this issue. Is it perhaps a problem with your connection?
We'll try to get this issue solved by changing the video player the platform uses.
Best,
Ned

Instructor
Posted on:

20 Apr 2021

1

Hi kelvin!

Great to have you in the course and thanks for reaching out!

Thank you for your email!
We are sorry that you are still experiencing this issue.Our developer team has looked into the problem. If you set your video quality option to 720p the videos will be much clearer and you should not experience the problem anymore.
If this doesn't help and you continue to experience this issue, could you please provide us with some additional detailsHere's what would help:

  • A detailed description of the issue. If possible, make sure your summary reflects what the problem is and where it is
  • How the issue happened. If you can, please describe the individual steps that led to the issue. This will help our developers replicate the issue
  • What browser you are using. Is it a desktop issue or a mobile issue?
  • Bonus: a screenshot! As we know, a picture is worth a thousand words

Thank you so much for your help and support.

Hope this helps.
Best wishes,
Martin

Posted on:

04 Jul 2021

2

I've also had the same issue of blurry text for months.  I've just now selected 720p (instead of auto) and the issue seems to be resolved.

TBH, I had already told some people NOT to try 365 Data Science because of the blurry text issue.  Maybe you should mention how to fix blurry text in a general FAQ section.

Instructor
Posted on:

05 Jul 2021

1

Hi Christopher!

Thank you very much for your reply! I will forward your piece of advice to my colleagues who are dealing with UX!

In the meantime, Good luck and please feel free to post another question should you encounter any difficulties. Thank you.

Kind regards,
Martin

Instructor
Posted on:

06 Jul 2021

1

Hi Christopher!

The video player has already been updated, therefore we expect that the issue must have been resolved on your end.

Hope this helps but please get back to us should you need further assistance. Thank you.

Kind regards,
Martin

Posted on:

23 Jan 2024

0

Still blurry- this is why I am not subscribing for another year. It's a pain to squinch to see what the formula is.

Instructor
Posted on:

20 Feb 2024

0

Hi Won-Na Cha!

Thanks for reaching out.


Sorry for the inconvenience. There are two things you can do to improve the quality of your videos.

First, double-check the internet connection you are using. Is it powerful enough to maintain watching an HD video?

Second, please try deactivating all extensions of your browser while watching the video since there are extensions that may influence the quality of the video your are playing. Or, try using another browser. 

Finally, if the issue persists, please contact team@365datascience.com by sending a screenshot of your browser with an open console or Network tab. This would help us assist you better.


Hope this helps.
Kind regards,
Martin

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