Hi, I get an error message when I try to watch the video. Could you please have a look at it? Thanks! Error message: The media could not be loaded, either because the server or network failed or because the format is not supported.

Hi Monica, sorry to learn you're experiencing this issue! You could try and load the video with a different browser, or possibly clear out the cache of your web browser. Alternatively you could try to log out and then log in and see if the issue still persists. If it does, do please let us know and we'll try and find a solution for you. Best, 365 Eli