Last answered:

12 Dec 2023

Posted on:

09 Dec 2023


Technical Issue

The video is bad or in a format that cannot be played on your browsers: anyone who has faced this error like me or can help me fix

1 answers ( 0 marked as helpful)
Posted on:

12 Dec 2023


Hello Bashir Jumale Harun,

Thank you for reaching out to us!

Our developers have been notified about the email you sent us. Unfortunately, they were unable to reproduce it. Do you mind providing us with a couple more details about the problem you have come across?

Here's what would help:
1. Have you installed any browser extensions that could prevent you from watching video lessons? Such browser extensions are "Privacy Badger" and "Hoxx Privacy VPN" for example. 2. Do you use a VPN at all?

3. Have you tried using another browser?

4. Have you checked your internet connection? In some cases, a poor internet connection may cause such an issue.

5. If possible, you can send us a screenshot! Before providing us with it, please make sure to open the console in your browser first. To open the console, press the Ctrl + Shift + K buttons if you are using Firefox, or Ctrl + Shift + J if you are using Chrome or Edge. After that, take the screenshot by clicking on the Win key + PrtScr buttons, and make sure that both your console and the video player are visible.

We’ll be waiting for your reply.

Best regards,
The 365 Team

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