How can I change my payment method?
Once you set your payment method, you can change it at a later date when required. Here’s what you need to do:
- Log in to the platform using your credentials
- Click on your profile picture at the top-right corner of the screen
- From the dropdown menu, choose Billing Information
- Navigate to Subscription
- Under Payment details, click on “Manage Payments”
After selecting “Manage Payments”, you’ll be prompted to add your email address. Once you receive an email (please check your spam folder if nothing comes through), the instructions will point you to the “Account Details and Payment Methods” area.
Once you reach this page, click on “Add Payment Method” and select your preferred method from the dropdown menu. From here, follow the steps shown and your account should be updated.
If you run into any issues along the way, get in touch with us at firstname.lastname@example.org.